Conversation Agent - Valeria Maltoni: We Need to Talk

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Words are tricky, especially in non-verbal, face-to-face situations.

I have been a relatively successful writer/communicator for nearly 40 years, yet I still make horrendous word choices. Fortunately, there are always more than a few readers ready to set me straight. Never too old to listen or to learn.

David -- Thank you for taking the time to stop in. My secret is that I love to learn from others and these activities allow me to do more of that.

Matt -- as you're involved in a number of interesting interactive projects on the technology strategy side, I am looking forward to learning from you.

Richie -- nonverbal are harder to pick up online, yet not impossible. They become the wake someone leaves and the impact it has on others. My motto: when in doubt, choose to be kind to being right.

Ann -- You're absolutely on target. Words can be false friends. I remember one of my first lessons learned through translation... I'll share it over drinks.

"Whenever we use a phrase in one context that has acquired a meaning in another, we may face confusion."

Since I can be a word geek, I sometimes like to argue about what a word really means. But in change management I have to shut up and accept that the organization has a meaning for that word and whenever I use it - it's that meaning I will convey!

Great point!

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