My good friend Serge runs a concierges Services Company in Montclair, New Jersey. He has no trouble pronouncing the word as he is originally from France. If you need help planning a social event with fine cheese and wines (you always need more wine to keep the dinner flowing), he's your man. Serge fine tuned his palate in the high-end restaurant business for 15 years and shares his bits and tips in his blog, aptly named SergetheConcierge.
I love small businesses, I employ as many of them as I can in my work. Want to know why? Because the owners take great pride in providing a superb experience for you and in the process become your best friends. Their product is in fact the relationship.
And that is the topic of this week's FC Experts blogs post: We Have 200 Employees, and They Work for You. Read how a small boutique firm talked to customers and built long lasting relationships. I worked there so I observed that first hand. What about you? When was the last time you observed that kind of thinking and service?
For me, interestingly enough, it wasn't a small business at all, but Disney.
I love it when people love their craft so much that they pour themselves into the needs and wants of their customers. Serge seems to have it just right.
Posted by: Cam Beck | February 09, 2007 at 04:37 PM
You said something really important here, Cam. It's about the balance between being passionate and service-oriented. I confess I have been at Disney in California for a conference, but never to Orlando. So I have no idea of what that feels like. Plus, I lived the Disney brand in translation as a child, and I'm sure it's very different to the first hand experience.
Posted by: Valeria Maltoni | February 10, 2007 at 11:45 AM