My good friend Serge runs a concierges Services Company in Montclair, New Jersey. He has no trouble pronouncing the word as he is originally from France. If you need help planning a social event with fine cheese and wines (you always need more wine to keep the dinner flowing), he's your man. Serge fine tuned his palate in the high-end restaurant business for 15 years and shares his bits and tips in his blog, aptly named SergetheConcierge.
I love small businesses, I employ as many of them as I can in my work. Want to know why? Because the owners take great pride in providing a superb experience for you and in the process become your best friends. Their product is in fact the relationship.
And that is the topic of this week's FC Experts blogs post: We Have 200 Employees, and They Work for You. Read how a small boutique firm talked to customers and built long lasting relationships. I worked there so I observed that first hand. What about you? When was the last time you observed that kind of thinking and service?