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You said something really important here, Cam. It's about the balance between being passionate and service-oriented. I confess I have been at Disney in California for a conference, but never to Orlando. So I have no idea of what that feels like. Plus, I lived the Disney brand in translation as a child, and I'm sure it's very different to the first hand experience.

For me, interestingly enough, it wasn't a small business at all, but Disney.

I love it when people love their craft so much that they pour themselves into the needs and wants of their customers. Serge seems to have it just right.

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