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This is precisely the type of rule we should consider quitting. A while ago, our CEO plastered signs about Sacred Cows all over the office. The idea is simple: go find those bureaucracies that are inefficient, and throw them out the window.

What happens when we just talk about something and do not do it? We're all still waiting for the first example to come from the top on down!

Hi Valeria,

HA, this just happened to me yesterday! I was in Dallas visiting our restaurant group and had reserved a SuperShuttle from DFW Airport to our offices in Carrollton, Texas. The driver arrived a bit late, and proceeded to wait for other passengers to become available.

He talked quite a bit to his dispatcher - finding no other takers he drove around to each terminal, all four, and then opined to me how he didn't want to take just one person to Carrollton.

I understand that he probably makes less on that trip - but that is a scheduling problem, not MY problem! He chose to bring me into the conversation - the wrong conversation.

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