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Ashley -- that is good input, thank you. I think communication is key. If we have underestimated something for a job -- timeline or cost -- we should have a relationship set up in a way that we both feel comfortable adjusting to the reality.

Terri -- being honest and up front is very important, you are quite right. Getting to the core of things can be simple and easier in the long run.

My business partner/husband is great at handling "toxic" clients. He grew up watching a toxic family relationship so he's very attuned to seeing that everywhere. Intentions don't mean anything if actions speak otherwise, that's the worst kind of deception. Learning to be upfront and honest and to the point is so important...you are right, edit ourselves down. It will prevent a lot of mistakes in relationships in any situation...

I've learned to always structure your promises so that you give yourself "wiggle room." Personally, in my work, definitive answers can lead to disappointment. At the same time, I always provide estimates, time lines, and so on with concise a range. If they insist on an amount or date, I always shoot for "under promise, over deliver."

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