We learn to be more efficient with time management, while at the same time more effective in what we deliver. We learn to listen for cues that tell us when things are going well, and when we need to adjust our course when they are not. We learn to be more attuned to the needs of our customers and to set expectations properly: this is what we do, this is what we don't do.
That is the underlying topic of this week's post at FC Expert blogs. My approach there is more a linguistic one with a healthy dose of the right attitude. The type of conversation I envisioned there is the one where the inquiry comes through a toll-free number and help line.
We learn to edit down, because experience teaches us that it is much better to have a productive conversation with our customers. After all, we all want the same things: to be happy and to prosper. It is easier to achieve this when we build respect and consideration in our relationship. Setting the proper expectation vs. delivery is important to provide a good experience. Knowing what not to say is sometimes more important than having the right answer.
Mine is a sampling. What other things have you learned you should never tell a customer?