Conversation Agent - Valeria Maltoni - What's Your Competitive Advantage?

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valeria, this is the hardest task to perform. even in business i believe we should act, sometimes, as children do: to look at things for their inner essence, being curious and not reading instructions.

Those of us representing the brand are the only ones who need to ensure authenticity. We will know the difference, and I believe customers recognize authenticity when the hear or see it. Fake is pretty obvious as the words don't match the actions.

Joe -- making sure feedback is not only captured, but also deconstructed so it can be used is key. We want to learn from our actions.

Lewis -- how do we know when something is faked vs. authentic?

Gianandrea -- flexibility and the ability to adapt are good qualities as we balance that with focus. How are you able to look at things with fresh eyes?

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Conversation Agent

  • Since 2006, Conversation Agent focuses on the impact of technology in business, culture, and human behavior. At Conversation Agent LLC, I help organizations and brands develop and communicate their full business / product value consistently.


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