We all have our moments. Harrison Ford had funny ones with rocks, hidden paths, horses and assassins in his explorations. One thing always came through clearly in his movies: the man was on a quest. I liked that trait in the character because sometimes we will not find things unless we really set out to do just that.
It's that spirit of the rugged explorer, not afraid to get into scary territory, that we should borrow for our customer service people. Simple questions can be revealing if we take the time to examine the implications. And we won't find the right answers if we're not looking in the right places. When we stay in a conversation and take the opportunity to explore, we will find the reason why we're in it in to begin with.
It's not always obvious, yet it will become apparent, given the chance. That is the subject of my post at FC Expert blogs today. Find out what the story is about and join the conversation.
[photo from Indiana Jones and The Temple of the Doom. Harrison Ford with Sean Connery]