Conversation Agent - Valeria Maltoni - Message Mishaps and Words that Work

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Hi Valeria,

A great topic! I agree with Mr. Green, dump all acronyms and simplify, simplify, simplify! Isn't it sad/scary/funny/frustrating how 'tone' is lost via email these days?

Just one more vote towards face to face communications and conversation wherever possible.

Good post, Valeria. In my experience as a corporate communications manager and as a consultant, all too often the written word is interpreted differently by different people, which makes sense. Each of us brings a personal set of experiences and knowledge to bear on what we read. And, no matter how carefully we choose our words, some or going to read them differently than we intended.

So, yes, choose words carefully, put all acronyms in the dumper, and write as simply as possible. But don't be surprised if misunderstandings occur.

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