« No Advertising... and Thriving, Retail Style | Main | Of Brands, Blogs and Awards I Sing »


Ann -- You know what you want, that is good. News travels extremely fast these days, even without blogs. And because we're all consumers and producers, we are able to switch point of view given the opportunity.

Yes Valeria - it sure is!

Customer service is where you delight or annoy people - the ones that made the effort to contact you! They're also the ones that will shape your message in the word of mouth "marketing space".

I have been that evangelist and that detractor for several brands - and God knows I have a big mouth!!!!

Great post!


Matt -- I had such a positive experience as a result of our conversation and Jim's support at the store that I had to share it. That's how we build communities, and offline has the advantage of being local, which matters a great deal to retail stores.

Lewis -- One of the many reasons I like your posts is that you write about business overall and zero in some of the crucial aspects of doing things right. What's the time frame on the book? You will probably announce it at BizSolutionsPlus.

Deb -- Hello, I noticed more activity at your blog recently and suspected many projects were brewing. I'll check ConversationHub out. Anywhere conversations are happening is appealing.

The comments to this entry are closed.


Search Content

As seen on


Advisory Boards

Marketing that makes business sense


Book Reviews

  • Conversation Agent participates in the Amazon Services LLC Associates Program. It provides a means for Conversation Agent to earn commissions by linking to Amazon.


  • The opinions blogged herein represent only those of Valeria Maltoni and do not reflect those of her employer, persons or companies mentioned herein, or anyone else.

Comment Policy and Social Guidelines

  • This is my blog and not a public space. Critical discourse is welcomed. However, inappropriate comments will be deleted. See my social guidelines for reference.