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gianandrea facchini

valeria, i'va always been convinced that science only cannot run a business in the evolving world. as you state in your post, you cannot build engagement and conversation without emotion and sensibility.
and you a absolutely right when say: We should not try to read too much into it, I learned. It is easier to listen, to feel, and to understand.
this is true for all the modern and contemporary art: poetry, music, painting, sculpture.

Joe Raasch

Valeria,

The science of business is data. Data isn't good or bad, right or wrong: it just 'is'. As in, "it is what it is." The art in business is how we use, interpret, understand, apply the data. Data comes alive via engagement, emotion, etc.

Gianandrea makes a wonderful point in comparing contemporary art.

Art exists on emotion - and what emotions the art draws from us. If our reaction to the painting, the sculpture, the poem, the analyses, the Powerpoint, the strategy - is ambilalence, then the "artist" missed the point.

Good art evokes an emotion. Great art engages the artist's audience with the intended emotion.

Valeria Maltoni

Gianandrea -- I find that hard data is the basis of all the conversations I have in the business world... yet the finer points, the sensibility, are the ingredients of engagement and connection. Which brings me to Joe's point.

Joe -- interestingly the data is also what we choose to capture. Not all the data we track can help us 'see' so we can feel, so we can act. Sometimes we measure for the sake of proving that something is not working, because we don't believe in it.

Philippe

"Sometimes we measure for the sake of proving that something is not working, because we don't believe in it."

Spot on! That's what Tara (http://inmycopiousfreetime.typepad.com ) once wrote in the comments of my blog and this was an awesome remark.

During a workshop, I wanted to show the limits of decision trees. I asked the audience to imagine the ideal man/woman and asked if they felt able to write a profile of this ideal on paper. Of course, no one could because beyond measurable criteria it's all about magic.

Toby

For me, "art" is not necessarily kind or gentle, although it certainly can be. For me "art" is a way to connect to humanity, to understand the range of emotions that all people have in common. By participating in art (reading a poem, playing the banjo, watching a performance)you give yourself permission to go outside of yourself and enter a larger world.

The truth in the experiences is that the larger world always takes you back to self and reaffirms that you do "matter" .. we all "matter." Taking those lessons back to a business world reinforces the importance of the conversations with the "people" who are our "customers." Which reinforces that social media is a critical communication strategy.

Thank you Valeria for a wonderful, thought provoking post.

Valeria Maltoni

Philippe -- I think sometimes we over think information and force issues. The power resides in the connection and that may be formed in the most intangible ways, as you point out.

Toby -- I am reading now a book called, "Finite and Infinite Games" were there is a long discussion on poietes (poets), and their role in society. Poetry is the making (poiesis) of the real and is concrete, writes James Carse. I had learned that from the Greeks. Social media is a very useful strategy for the exchange of ideas and the making of possibilities in the conversation.

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