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Philippe -- I think sometimes we over think information and force issues. The power resides in the connection and that may be formed in the most intangible ways, as you point out.

Toby -- I am reading now a book called, "Finite and Infinite Games" were there is a long discussion on poietes (poets), and their role in society. Poetry is the making (poiesis) of the real and is concrete, writes James Carse. I had learned that from the Greeks. Social media is a very useful strategy for the exchange of ideas and the making of possibilities in the conversation.

For me, "art" is not necessarily kind or gentle, although it certainly can be. For me "art" is a way to connect to humanity, to understand the range of emotions that all people have in common. By participating in art (reading a poem, playing the banjo, watching a performance)you give yourself permission to go outside of yourself and enter a larger world.

The truth in the experiences is that the larger world always takes you back to self and reaffirms that you do "matter" .. we all "matter." Taking those lessons back to a business world reinforces the importance of the conversations with the "people" who are our "customers." Which reinforces that social media is a critical communication strategy.

Thank you Valeria for a wonderful, thought provoking post.

"Sometimes we measure for the sake of proving that something is not working, because we don't believe in it."

Spot on! That's what Tara (http://inmycopiousfreetime.typepad.com ) once wrote in the comments of my blog and this was an awesome remark.

During a workshop, I wanted to show the limits of decision trees. I asked the audience to imagine the ideal man/woman and asked if they felt able to write a profile of this ideal on paper. Of course, no one could because beyond measurable criteria it's all about magic.

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