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CK -- I would put listening high on the list of just about anyone. And I'm sure you agree. Plus it was really interesting to look at how rescue doesn't have the "judgement" component attached to it. While feedback does.

Mike -- Thank you. We don't judge our cereal, do we? We should be so good at gobbling up feedback.

Mark -- I was in a conversation once and I said I hope this call is being recorded for training purposes to there is a record of this discussion and your attitude.

Hi, all:

The one I'm really interested in is how call centers use recorded calls and integrate them into their training. I always get the warning, "This call my be recorded for training purposes", but how is the call being used?

Call me a skeptic, but I always think they're just covering the butts for liability reasons.


"Feedback is the breakfast of champions."

I first heard that said by Ken Blanchard of One Minute Manager fame.

I'm certainly benefiting from this ongoing conversation; thanks for extending it!

Keep creating...great feedback,

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