What are the Top 10 reasons why your customer service fails? When you've had a chance to read through them at FC Expert blogs, I'd like to invite you to ping me here in the comments with a brief synopsis of a personal story that illustrates one of the Top 10. The best stories will form the basis for interviews I will publish in the coming weeks.
The goal is to complete the Top 10 list with one or two examples each from your stories. Ground rules:
- Submit only a brief summary of your story outlining challenge/question, conversation with company or provider, and conclusion or solution with take away. I will then contact you for a follow up.
- The story, which may be linked back to your site or blog, has to be original (unpublished).
- You are willing to work with me to make it a learning opportunity for others and the company/service provider.
Can social media affect service? I believe it can. Let's share some ideas of how.
UPDATE: please indicate which of the Top 10 your example falls under.
Last year I bid on a project where we had an excellent chance to get the work. In fact, we were invited to bid on the project, always a good sign. I talked too much, primarily because I had a relatioship with both interviewers outside of business.
I forgot the rules: In the business environment, be a business person, not a friend giving advice. We didn't get the work and were told it was because we made too many assumptions.
Posted by: Lewis Green | July 05, 2007 at 11:55 AM
I tried leaving a comment on the other blog, but it has not appeared. I don't know if that's a problem with the platform, but it has happened to me before with your articles there.
Posted by: Cam Beck | July 05, 2007 at 02:37 PM
Lewis -- thank you for submitting and example of #1 = talking too much.
Cam -- yes, Fast Company is aware of the glitches and is working on the platform. It it isn't too much trouble, could you submit your entry here as well? Just in case.
Posted by: Valeria Maltoni | July 05, 2007 at 03:24 PM