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» Why Take the Abuse? from CustomersAreAlways
Valeria Maltoni of Conversation Agent shares her Comcast woes over at the Fast Company Blog - a scene that many of us are pretty familiar with. Being bounced around from department to department, pushy sales people trying to sell you... [Read More]

» Truly great content doesn't require formal training or popular keywords -- Part Deux from Squint (a Lightpierce Communication Channel)
In a follow-up to yesterdays post, just as the passengers who fly with Captain Flanagan experience the best of content with United, Valeria Maltoni experienced the keywords of Comcast. Content trumps keywords as actions trump words each and ever... [Read More]

Comments

Hi Valeria -- I once again enjoyed your recent article at The Blog Herald :)

I'm actually using a dial-up connection right now. Unfortunately the contract extends to April next year so I will be continuing for a while.

I think if I had cable I would probably get twice as much done in one day! Have you found it's made you more efficient?

It's a big company and like every large organization it has grown through a mix of acquisitions and new lines of business. This one did from the original cable.

Businesses are seldom ready to make that investment until it hurts. Then it needs to hurt some more... then maybe they will begin to track back to investing in doing the right things. In my case, it would have been a non issue and quite simple (and cheap) to do.

Valeria,

I, too, have had less-than-great customer experiences with Comcast. Unfortunately, I think they represent the majority of my experiences, as seldom does customer service meet my moderate expectations.

You lay out good advice. I wonder if businesses are willing to invest the time and money required to achieve great customer experiences.

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