As the Daily Telegraph (Australia) reports, party princess Paris Hilton is $60 million out of pocket after her billionaire grandfather -- appalled by her jail term for drink-driving offenses -- axed her inheritance. Barron Hilton, her grandfather, was a hard working man who build the Hotels to where they are today after having won his inheritance from his father.
Today's post at FC Expert blogs is about the differences in style between the two, as it relates to customer conversations. So let's take a peak over there and come back here for a discussion on those attributes as attached to the two brands and what it may mean for your business.
Is your customer service more like Barron Hilton or Paris Hilton? Are you building relationships with your customers or are you milking them?