Conversation Agent - Valeria Maltoni - Connection Kata: There are Two Versions (at Least) to Every Story

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A person after my heart! I love your approach on making mental notes according to interests and then sharing resources liberally. There is a balance between sending too much or not enough. Just like in conversations eventually we learn to fall into a rhythm and tempo, which is hard to do without visual cues (like our meeting/conference call;-)

You're a good listener and have strong follow up -- two skills in demand along with ability to facilitate. Now I know some smart company will snatch you up.

On the money! Great post.

2 points:

1. It's really great to meet new people with new perspectives. Don't just think outside the box, step out of it completely and experience another POV, if even for a moment.

2. When I network I like to place people in a mental categories depending on their areas of interest. Then as I am devouring my Greader feed I continually send out articles to these people. It shows you actually care and your providing something of value. Additional benefits are you get to hear their take various issues and they may even start to like you.


@Karen -- as well, sometimes professional associations tend to be well attended by people on the vendor side so the few on the client side get a lot of pitches. The most egregious one was a print vendor who told me I was stupid for not considering his company. He had had one drink too many... still! I think it often comes down to not knowing where to go next if the "pitch" doesn't seem to work. I say just be yourself, talk normally, get to know the person. I could have easily referred him into some other company.

@Peter -- thank you for stopping by. I know analysts hear the stories about vendors all the time ;-)

@Carolyn Ann -- you are so on the money with your observation about people who can be polished and fake interest, but their heart is not really in it. That's where my comment about application of formulaic advice comes in coupled with the persona who is too important to further a conversation unless you can further their agenda. Well, we do have assumptions, sure. It's good to ask questions that can help us understand better what the other is saying. With the caveat that sometimes the lie is embedded in the question ;-) Not forcing relationships is smart. There is a time and purpose for everything. I can remember several examples where the timing was off or the opportunity to connect was just not there, and later both materialized. In essence, be flexible and open minded. And yes, friend is an important word to be tossed around easily.

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Conversation Agent

  • Since 2006, Conversation Agent focuses on business, technology, digital culture, and human behavior. At Conversation Agent LLC, I help organizations and brands that want to build better experiences tell a new story.


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