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» Reputation Helps (especially for a Brand) from WebMetricsGuru
I saw a chart on Conversation Agent that I liked Conversational Index is Reputation-Driven where its stated that its easier to talk to people (or Brands) that are likeable. In other words, you going to have more conversations happening... [Read More]

» Customers Talk to Who They Like from U-Printing Blog
Do customers take into account whether they like a brand or service in determining whether they utilize the service?  According to this article they do.  According to the author, Valeria Maltoni of Conversation Agent, people are more ... [Read More]


I like quotes, too. They are from hard earned experience, usually -- the poetic side of testimonials.

We all have off days, yes :D

"When you're a nice guy, nice things happen to you." -- Colonel Cochrane, Blue Thunder

I agree with the comments regarding cutting slack. I expect consistancy from a product, but if I like them -- well, heck, even *I* have an off day.

Nicely said.

And that proof is in the communication and work around what you are doing to be a good actor. Excellence in service and products, listening to customers, all those things that go to building a reservoir of good reputation.

Everyone has a bad day. How we respond to problems that may arise can be either minimized or highlighted by the reservoir we've built.

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