« Adam Salamon: A Connection Made | Main | Social Media is the Modern Version of the Telephone »

TrackBack

TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a00d8341c03bb53ef00e5507197948834

Listed below are links to weblogs that reference Putting the Best People on Customers:

Comments

valeria

The launch is going very well, thanks for asking. As I mentioned before we already launched the Guild and have some other pretty cool companies we’ll be launching soon. I’ll definitely keep you updated!

I quite agree! :-)

The real experts are usually (not always, but often enough that it can be reasonably assumed) not willing to tell you they're an "expert". Because one of the things a real expert knows is that no one person can know "it all".

You've got me thinking here... :-)

The nobel laureates can be good communicators; they do tend to be, I've noticed. It's probably because they paid attention, and learned the skills needed for communication. It's one of the skills that helps them become recognized as "expert" by those not "initiated" in the arcana of whatever subject it is. I could argue that those who don't know how to communicate, are maybe not quite the expert they think they are, but that would be both wrong, and presumptious. Communicating is a skill that needs to be taught; it's not something everyone automatically knows how to do!

It's like teaching - there's a lot more to it than standing in front of a class and speaking. There's an assumption that people who know their subject can teach it - which is not the case at all! Anyone who's taught will know that, but others simply assume it's a variation of a business meeting (where they get to do all the speaking!). You have to be taught how to be a teacher; in other words: you have to be shown how to communicate!

Interesting topic, Valeria! :-) I've worked with so many so-called "experts" (usually self-called, to boot!) that I guess I became a bit cynical about the term. A demonstration of the restorative power of conversation! :-)

Carolyn Ann

There is another kind of expert, one who does not call herself "an expert" -- others would. One who does not pretend to know it all -- yet spends a lot of time working on learning and figuring things out, trying them on, so to speak.

I have worked and work with such experts. People who have been in the industry and their field for a long time -- and are not disenchanted. People who can focus on the problem and a solution instead of watching themselves being clever. This is the kind of person I'm talking about.

True scientists come to mind -- I have worked with biologists, entomologists, and chemists who were on discovery, learning and teaching all the time. As well, many specialists who save lives have had that signature in my experience.

It's usually the others who ruin the term (and idea). Those, as you say, whose mission in life is to be superior to everyone else. You find them out easily -- they have no passion for the work, no desire to share, no ambition to giving to human kind.

There are experts who win Nobel Prizes *because* they wanted to solve a problem for human kind. Those are also good at communicating.

The comments to this entry are closed.

Subscribe

Enter your email address:

Delivered by FeedBurner

Advisory Boards


As seen on

Social

Marketing that makes business sense


Conversations


Book Reviews


Comment Policy and Social Guidelines

  • This is my blog and not a public space. Critical discourse is welcomed. However, inappropriate comments will be deleted. See my social guidelines for reference.

Disclaimer

  • The opinions blogged herein represent only those of Valeria Maltoni and do not reflect those of her employer, persons or companies mentioned herein, or anyone else.