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Christine:

I can only imagine the frustration. We can all identify with a situation where an order was botched. And those cases happen - nobody is perfect. Yet, it is in how companies handle mishaps that they can choose to either shine or be forgettable.

You know how they say people only remember the bad & not the good? The only company I can think of where I have an opinion is OvernightPrints.com - with terrible customer service. They botch orders and make you jump through hoops to get them fixed. So frustrating!

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