Conversation Agent - Valeria Maltoni - Who is in the B2B Customer Service Elite?

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I can only imagine the frustration. We can all identify with a situation where an order was botched. And those cases happen - nobody is perfect. Yet, it is in how companies handle mishaps that they can choose to either shine or be forgettable.

You know how they say people only remember the bad & not the good? The only company I can think of where I have an opinion is - with terrible customer service. They botch orders and make you jump through hoops to get them fixed. So frustrating!

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Conversation Agent

  • Since 2006, Conversation Agent focuses on business, technology, digital culture, and human behavior. At Conversation Agent LLC, I help organizations and brands that want to build better experiences tell a new story.


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