Conversation Agent - Valeria Maltoni: Why Corporate Social Media is Difficult to Do

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@Connie - it all came together quote so well with the image of the fish jumping to conclusions : )

@James - that's a good one. I'll need to remember it!

It's ok to make a sweeping generalisation of complex social interactions as long as it's accurate


"Slipping a sardine into the goldfish bowl" -- great metaphor.

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