Conversation Agent - Valeria Maltoni - Ten Ideas for Conversation

« Do This Social Media Thing, Now! | Main | Comcast Cares on Twitter »


All good ideas.

I sum it up by saying "it about listening"

We've been praticing one way communication for the last Century. We know what to say.

We're not so good with the listening, but social media will let us get there.

@Leah - thank you for visiting.

@Amanda - It's easy to justify short attention spans. Success is often years in the making, but everyone is keen on copying the glamorous part without seeing what is behind to sustain it.

I love that you specifically called out that this is an investment rather than a short term tactic. Too often people and brands get hung up on flash and trash social media outreach; they engage during campaign windows rather than investing in fostering ongoing, direct communication through these platforms.

Thanks for an awesome post Valeria!

The comments to this entry are closed.

Conversation Agent

  • Since 2006, Conversation Agent focuses on the impact of technology on business, culture, and human behavior.


As seen on

Advisory Boards

Marketing that makes business sense


Book Reviews

  • Conversation Agent participates in the Amazon Services LLC Associates Program. It provides a means for Conversation Agent to earn commissions by linking to Amazon.

Comment Policy and Social Guidelines

  • This is my blog and not a public space. Critical discourse is welcomed. However, inappropriate comments will be deleted. See my social guidelines for reference.


  • The opinions blogged herein represent only those of Valeria Maltoni and do not reflect those of her employer, persons or companies mentioned herein, or anyone else.