Conversation Agent - Valeria Maltoni - Ten Ideas for Conversation

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Very nicely said! Like this one!

@Melanie - Listening is/should be part of each point. None of what you are trying to do will work without being open to feedback, ideas from others, and the wisdom of the crowd. It used to be that things got done through people. Now they are done *with* people.

@Lionel - the most challenging part of this is taking one's own advice. It really starts with each of us. And it's something you need to experience to learn how to do it. Sayings have been around a long time because they ring true: easier said than done. Keep up the great (and inspiring) work!

Great post Valeria. Agree with every one of these. Ideas #1, 2, 6 and 8 are ones that I'm repeating to Dell folks who want to jump in all the time.

I'm tagging this one for reference. Thanks for sharing!

Lionel Menchaca
Chief Blogger, Dell Inc.

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