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Michael,
Thank you for the question. Yes my work is sanctioned by Comcast. I am the one responding on Twitter at this time, but I do have a team that help behind the scenes and within the blogosphere.

Frank Eliason

Valeria,

Do you know if Frank's work is sanctioned by Comcast? Or is he more or less a 'rogue' within the company trying to build positive change from within?

...Michael

This is actually sort of impressive. I took a look at Comcast's Twitter streak -- it's real customer service, not just PR.

I hope the company provides sufficient resources to keep their Twitter team from being overwhelmed. Sounds like a real step forward.

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