Conversation Agent - Valeria Maltoni - Comcast Cares on Twitter

« Ten Ideas for Conversation | Main | 90 Minutes on Social Networks »


Thank you for the question. Yes my work is sanctioned by Comcast. I am the one responding on Twitter at this time, but I do have a team that help behind the scenes and within the blogosphere.

Frank Eliason


Do you know if Frank's work is sanctioned by Comcast? Or is he more or less a 'rogue' within the company trying to build positive change from within?


This is actually sort of impressive. I took a look at Comcast's Twitter streak -- it's real customer service, not just PR.

I hope the company provides sufficient resources to keep their Twitter team from being overwhelmed. Sounds like a real step forward.

The comments to this entry are closed.

Conversation Agent

  • Since 2006, Conversation Agent focuses on business, technology, digital culture, and human behavior. At Conversation Agent LLC, I help organizations and brands that want to build better experiences tell a new story.


As seen on

Advisory Boards

Marketing that makes business sense


Book Reviews

  • Conversation Agent participates in the Amazon Services LLC Associates Program. It provides a means for Conversation Agent to earn commissions by linking to Amazon.

Comment Policy and Social Guidelines

  • This is my blog and not a public space. Critical discourse is welcomed. However, inappropriate comments will be deleted. See my social guidelines for reference.


  • The opinions blogged herein represent only those of Valeria Maltoni and do not reflect those of her employer, persons or companies mentioned herein, or anyone else.