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"saying enough and not too much" can be such a challenge; it requires constant focus on the customer and constant willingness to admit one's preconceptions about the customer may be wrong or undeveloped. great post! just added you to my rss feeds.

I totally agree with you. Anyone trying to work through a blog is going to need to manage their time. I haven't quite gotten to the point of splitting the time up into thirds yet but I definitely spread my time across many parts.

Thank you for the great thoughts!

-James

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