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I am thrilled that the content inspired you. That is why I'm here in the wee hours composing. What I come up with on relationships in general is that we are fickle creatures. Esp. marketers who are often after shiny objects.

This post really got me thinking. You are completely correct about how companies tend to forget about customers after conversion, when the opposite should be done.

We need more alacrity in building and sustaining the relationship we worked so hard to start in the first place.

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