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You brought back memories, too. What a lovely city Montreal is! When you're dining especially, if the environment is welcoming and relaxed it makes all the difference.

It's hard to get it just right as a waiter - some customers prefer swift service, others prefer to be left alone for extended periods. That's why it's so important to establish rapport on the get go, to get a feel, or a sense of things.

Thinking more broadly than one transaction in business pays off in spades.

This year's Memorial Day Weekend, I went to the Les 3 Brasseurs near on St. Denis and your post just brought me back.

In general, I was impressed by the extra service/courtesy most people in Montreal extended, and I simply assumed it was because of the different lifestyle and attitude they have. To dine isn't just about the decor or the quality of food, it is about the whole experience, every nuance - being with your friends in a relaxed environment, etc.

In the same sense, some companies and business are really great at understanding that concept - that it's not only about what happens pre-sale and instant gratification one sale provides, but about the overall experience and service that makes it stand out from the pack of "neutral" experiences.

The most interesting part for me is that he was from France, not a local. Being Italian, we've had our own ideas about the French and he delighted everyone he came into contact with. Yes, he had the heart in the right place.

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