Conversation Agent - Valeria Maltoni - Flamm, Les 3 Brasseurs and Micro Interactions

« Digg - Free, Paid New Media Backchannel | Main | Permission Marketing Revisited »


Great example of personal experience, relaying to the community giving us room for thought.

I worked as a manager and Pizza Hut some years ago, and while there I learned a lot about customer service and how integral it is to a businesses future. Even the smallest of adjustments to make the customer happy can go a long way.

It's little things like that unfortunately that never gets back to the manager unless someone speaks up, but he did not do it for the recognition, he did it for the service and I commend him for that.

Great post!

The comments to this entry are closed.

Conversation Agent

  • Since 2006, Conversation Agent focuses on business, technology, digital culture, and human behavior. At Conversation Agent LLC, I help organizations and brands that want to build better experiences tell a new story.


As seen on

Advisory Boards

Marketing that makes business sense


Book Reviews

  • Conversation Agent participates in the Amazon Services LLC Associates Program. It provides a means for Conversation Agent to earn commissions by linking to Amazon.

Comment Policy and Social Guidelines

  • This is my blog and not a public space. Critical discourse is welcomed. However, inappropriate comments will be deleted. See my social guidelines for reference.


  • The opinions blogged herein represent only those of Valeria Maltoni and do not reflect those of her employer, persons or companies mentioned herein, or anyone else.