« Digg - Free, Paid New Media Backchannel | Main | Permission Marketing Revisited »


TrackBack URL for this entry:

Listed below are links to weblogs that reference Flamm, Les 3 Brasseurs and Micro Interactions:


Great example of personal experience, relaying to the community giving us room for thought.

I worked as a manager and Pizza Hut some years ago, and while there I learned a lot about customer service and how integral it is to a businesses future. Even the smallest of adjustments to make the customer happy can go a long way.

It's little things like that unfortunately that never gets back to the manager unless someone speaks up, but he did not do it for the recognition, he did it for the service and I commend him for that.

Great post!

The comments to this entry are closed.


Enter your email address:

Delivered by FeedBurner

Search Content

Advisory Boards

As seen on


Marketing that makes business sense


Book Reviews

Comment Policy and Social Guidelines

  • This is my blog and not a public space. Critical discourse is welcomed. However, inappropriate comments will be deleted. See my social guidelines for reference.


  • The opinions blogged herein represent only those of Valeria Maltoni and do not reflect those of her employer, persons or companies mentioned herein, or anyone else.

© Valeria Maltoni

  • This work is protected by copyright. It may be quoted and excerpted. Beyond a sentence or two, you should ask for permission before publication.

  • Conversation AgentTM

  • © 2006-2015 Valeria Maltoni.