Conversation Agent - Valeria Maltoni - Moments of Truth

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I recommend that anyone serious about learning how to be of service work in a restaurant and in a center to help children in need. Both experiences are eye-opening.

You bring back memories. I worked in an ice cream shoppe (lots of Italian fresh gelato), a dance club (we used to call it disco, then ;-), a restaurant/pizzeria, and a hotel at the shore. Moments of truth guaranteed.

A million years ago, I decided to try serving food in a restaurant. There was a new Ground Round and I went there. They talked about a Moment of Truth, and it stuck with me forever.

"A Moment of Truth is when any guest comes in contact with any aspect of our service and receives an impression, good or bad."

They were huge on it. Strange how those two ideas might work together.

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  • Since 2006, Conversation Agent focuses on business, technology, digital culture, and human behavior. At Conversation Agent LLC, I help organizations and brands that want to build better experiences tell a new story.


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