« Break the Glass in Case of Marketing | Main | Are You Too Accessible? »

Comments

Joe:

I like "ownership" a lot. One of the conversations I've had with consultants and organization development experts is about accountability. Even when leaders do not hold themselves accountable - they still are by virtue of the power they have been invested with.

Hi Valeria,

"Ownership" - as in:

- own the customer experience
- when something happens, someone has the leadership commitment to say, "I own this", meaning they will see the project to completion and sustainability
- own your relationship with the places you do business

"Own it!"

Joe

Hi Valeria,

Very interesting post! I was actually aware of what you are talking about but you have been able to put it down very succinctly which is wonderful.

~Priyanka

The comments to this entry are closed.

Subscribe


Search Content


As seen on

Social

Advisory Boards


Marketing that makes business sense


Conversations


Book Reviews


  • Conversation Agent participates in the Amazon Services LLC Associates Program. It provides a means for Conversation Agent to earn commissions by linking to Amazon.

Disclaimer

  • The opinions blogged herein represent only those of Valeria Maltoni and do not reflect those of her employer, persons or companies mentioned herein, or anyone else.

Comment Policy and Social Guidelines

  • This is my blog and not a public space. Critical discourse is welcomed. However, inappropriate comments will be deleted. See my social guidelines for reference.