Conversation Agent - Valeria Maltoni - When Plan B is Better than Plan A

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When I was in high school we had a rather unconventional teacher--who often said his C students learned the most in the long run -The A students were busy memorizing & taking notes--B students were worried about not getting an A but the C students cared enough not to fail, but not enough not to forgo some risk. I remembered this teacher when I read your comments on plan B and thought well--maybe a plan B could offer the best outcome.

@Robert - indeed! We are all inherently creatures of habit. I was talking with a peer yesterday. He was describing how he is trying to get people who are used to talk about a product in one way so much that they can multitask during the call to shake things up a little so they can inject passion in their voice again. What you describe is easy to see especially after a layoff. Over and over, people have told me that it was a call to action for them.

@Clay - I LOVE the Flickr example! Thank you for calling it out. Whenever I need inspiration I turn to Flickr.

@Lance - If I recall correctly we talked about The Last Lecture (Randy Pausch) when I posted about his incredibly positive and uplifting message. Thank you for the story. I was supposed to be a teacher of English, in Italy. I came here so instead of teaching the language and culture, I help companies navigate meaning and facilitate conversations. I traded one kind of education for another. Did you take additional training for what you do now?

@Rick - "Very often we are too busy trying to see what we thought should happen and fret over when they go somewhat astray" this is so true! At least in my experience. Urban studies is a fascinating discipline. Now you study and observe where people go online and why.

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