Conversation Agent - Valeria Maltoni - We're All in Customer Service

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Social media is a wonderful servant but a terrible master.

Thanks Valeria for asking the question!

Keep creating,

Re: "To me the Web is an easier medium to have for conversation and collaboration."

Unfortunately, many people are making the mistake of using the web as nothing more than a broadcasting medium. In my opinion, that's a wasted opportunity! There's nothing more powerful than creating great "word of mouth" marketing by capturing and capitalizing on new relationships. Relationships that are formed through conversation and collaboration!

Thanks for posting the video Valeria! (The music is awesome and the video gives you things to think about).

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