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Valeria:
I love these! We renamed our "customer service" role several years ago - it is officially the Office of Customer Joy. Staff knows what side of any decision to err on, and customers are - yes - joyful!
@HildyGottlieb

Happy Thanksgiving to all of you...

Great stuff, getting creative in affirmative communication with your customers is a great way to solidify the relationships you already have :-)

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