Conversation Agent - Valeria Maltoni: The Art of Receiving

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@Deborah - knowing when to be silent and accepting is as important as knowing when to speak up - actually more.

@Joy-Mari - could it be because of stress? People are so defensive and "closed" sometimes...

This can be extended to customers and businesses. Businesses should learn to accept a thank you as graciously as receiving a complaint.

Some business owners are flummoxed when they receive a thank you -- they just don't know how to handle it. And that then makes me feel like an alien ;)

Thanks for the quote on receiving graciously. It reminded me of a sad story which I wrote about on Make or Break Moments:

A simple "thank you" with a smile and a handshake are really all that is necessary.

Whether we are receiving kind words or thoughtful gifts, a simple, sincere thanks allows the giver to enjoy their experience all the more!


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