Conversation Agent - Valeria Maltoni - Don't Script, Improvise

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I agree with you on improvisation as it enables to you react to respond and extend what others say. That is very powerful.

Too often, people don't listen that well and seem to parrot a set of responses or are really just thinking about what they have to say next.

I like the fact that you talk about listening so much in your blog because it seems like such a simple thing, listening, but so few people do it well and consistently. Listening well is of fundamental importance as is improvisation.

Improvisation is absolutely a must-have skill in business, though it's hard to be deliberate about it or plan for it. It's one thing to know how important it is, as outlined in your great post, Valeria, and it's another thing to actually do it. It seems that to decide to improvise more is the opposite of improvisation... I understand the key to improvisation is to be open to saying or doing the opposite of what's expected. Everyone likes nice surprises!

your posts continue to be provocative as ever. you say "Improvisation invites participation, liberates good ideas, and challenges players to work at the height of their intelligence." it's true - nothing stays the same - the quicker one can adapt to change the more likely to remain creative. i started a facebook page to stay in contact with my nieces but it has brought me back in touch w/friends i haven't seen since high school - a couple decades ago - it's an amazing thing but it is all time consuming - how best to spend 'free' time esp with a 9 to 5 that sucks up one's life. staying inspired is key - yours posts continue to do that.

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