« Words That Don't Work | Main | Publishing as Life Hack »


TrackBack URL for this entry:

Listed below are links to weblogs that reference Heaven Looks (a lot) Like YouTube:


Great feedback on Zappos.com, Nathan. I subsequently wrote a post on Amazon's secret to online dominance and I included some of our points in it. Which reminds me, I have an order pending :)

I really don't understand why the social media world is falling over itself to tell the Zappos story (except that its self-serving of said community).

Zappos online user experience is clunky and light years behind Amazon. And Amazon can school Zappos on price. Unless you can give me all 3
1) online usability
2) price competitiveness
3) customer service including the social media experience
I'm sorry--in my humble opinion Zappos only has one.

@Rebecca - I've been fascinated by Jamie Oliver. I was watching a BBC interview with him on YouTube, I would have posted it, but they blocked the code (old media ways). He is so approachable and talks so simply about what he's done.

@swag - excellent point. Although I have browsed through the site, I too have not made any purchases from Zappos.com. They have focused so much on the customer service side that it seems their product *is* the customer experience and no so much the shoes.

The comments to this entry are closed.


Enter your email address:

Delivered by FeedBurner

Search Content

Advisory Boards

As seen on


Marketing that makes business sense


Book Reviews

Comment Policy and Social Guidelines

  • This is my blog and not a public space. Critical discourse is welcomed. However, inappropriate comments will be deleted. See my social guidelines for reference.


  • The opinions blogged herein represent only those of Valeria Maltoni and do not reflect those of her employer, persons or companies mentioned herein, or anyone else.

© Valeria Maltoni

  • This work is protected by copyright. It may be quoted and excerpted. Beyond a sentence or two, you should ask for permission before publication.

  • Conversation AgentTM

  • © 2006-2015 Valeria Maltoni.