Conversation Agent - Valeria Maltoni - The Conversation Index

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My wife keeps telling me to have some patience with this thing.

I appreciate that people are teaching me the boundaries of success for building our business in this new (at least to me) social space.

Sometimes we get so caught up in developing the structure of the business that we forget to work on the foundation. The vision we see in our mind is mostly above the ground, so we sometime neglect a good foundational structure.

If we show some patience in our basic conversation foundation it will create a stronger "visible" structure in the long run. Stronger foundation, stronger business.

Thank you, Valeria and Brian for your guidance.

I am trying to be patient!

Eating Humble Pie in social media should be an Olympic sport. We all have to do it and accept the costs for the larger benefits. Sometimes it can really be disheartening, but you have to have faith that you are buying into something that will be a huge boon to your product in the long run.

It's worse to not be here, then to be here and get criticized.

Thanks for sharing your findings.
These insights are great starting point for any business which want to win with the social medias.
The truth is that to win in the conversation age, a business should become "customer empathetic". And it all starts with listening and then building appropriate relationship to support each customer.
We call this process "Befriending strangers, customers, and prospects". We have written a full article about how to befriend customers, prospects and strangers and turn them into your business advocate.

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Conversation Agent

  • Since 2006, Conversation Agent focuses on business, technology, digital culture, and human behavior. At Conversation Agent LLC, I help organizations and brands that want to build better experiences tell a new story.


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