Conversation Agent - Valeria Maltoni - Email is the New Offline

« Twitter - Macro Insights from Micro Interactions | Main | Catch the News on NPR »


You know, I'm really surprised that I don't get more phone calls. It seems to me that there is still something very personal about hearing someone's voice for the first time, particularly if you are already connected elsewhere. When I received a tweet from a follower wanting to set up a time to chat via phone, I was impressed and happy to oblige. I turned around and did the same thing a few weeks later, asking Connie Bensen if I could call her and we ended up talking for well over an hour.That certainly isn't the norm, but a 10 or 15 minute phone conversation is a nice change of pace. I'd like to have more of them.

Very useful article. Email is asynchronous, Twitter is more unstructured synchronous communication because you don't have to know the specific handle of who is receiving your information.

I can spend 7 hours of my day in back and forth email with clients on my graphic design work...can you adjust this, add this new text, rework this logo...and on and on. There are days when I hardly speak to anyone, but my in and out bin totals in the hundreds. I am tremendously productive, but I miss the human interaction. Email is simply not relationship building. Twitter can be about relationships, but realistically my day is too full to develop deep Twitter relationships unless I do it to the exclusion of my in-person relationships. I want phone calls, even if they take a few minutes longer. Most of all I crave face to face interaction. Eye to eye at lunch with warmth and smiles. By tying myself to my computer for so much of my day, I believe that my soul suffers.

The comments to this entry are closed.

Conversation Agent

  • Since 2006, Conversation Agent focuses on the impact of technology in business, culture, and human behavior. At Conversation Agent LLC, I help organizations and brands develop and communicate their full business / product value consistently.


As seen on

Advisory Boards

Marketing that makes business sense


Book Reviews

  • Conversation Agent participates in the Amazon Services LLC Associates Program. It provides a means for Conversation Agent to earn commissions by linking to Amazon.

Comment Policy and Social Guidelines

  • This is my blog and not a public space. Critical discourse is welcomed. However, inappropriate comments will be deleted. See my social guidelines for reference.


  • The opinions blogged herein represent only those of Valeria Maltoni and do not reflect those of her employer, persons or companies mentioned herein, or anyone else.