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great job in capturing David's performance in a post :) thanks for the reference to print out as well. - @mikemost

Thanks for this post Valeria. It clarifies a lot of things. There is one added factor not an additional point that I would like to mention, deciding on the timing of response. This has to be done consciously in many cases.

@valeria You did a great job of it. Heck you hadn't even seen my preso and from what you wrote was bang on. I'm off to give a shortened version of it today in NYC. Wish me luck. :)

David

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