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I liked the comments of Mark Collier very much.
Another point is that American companies are liable for whatever they write in their posts and for their replies in comments. They may not want to participate in blogs for this reason.
Best.

Wait, is THE post which is in turn technically conceding that blogging isn't quite as widespread as many are making it seem :)

I wonder why companies are drifting along on the open waves, hoping someone will come along, bring out a lifeboat and guide them to safety (ie, early adopter craze passes, and the "real world where companies have control returns"), or maybe companies just DON'T EVER want to admit they are wrong, all in all, impressive list you made, really speaks out to a lot of company mistakes, hopefully they will be able to realize their mistakes before it hurts their business.

This post is spot on. I especially love #6. The greatest thing about negative comments is that it allows you to engage in a conversation and possibly change the way that person thinks about your company.

Most of the time it's another guest who comes to your defense. Social media engagement at its best.

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