Conversation Agent - Valeria Maltoni - Social Media as Modern Telephone, Frank Eliason, Comcast

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Frank is right on!

The customer should be your only focus. You make that person happy and they will do all the marketing you would ever need.

As a PR consultant, I Love the talk of the integration of marketing, pr, and customer service!

Awesome, awesome interview, Valeria. It points to just how hard Frank has worked to make customer service a true focus, not just a tagline. Really appreciate the perspective.


And on occasion to get service :) People like to deal with other people. If there is an issue, it can be solved together. It's good to see companies getting back to basics with customers.

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Conversation Agent

  • Since 2006, Conversation Agent focuses on the impact of technology in business, culture, and human behavior. At Conversation Agent LLC, I help organizations and brands develop and communicate their full business / product value consistently.


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