« Will Google Wave Eliminate the Need for PR as Media Relations? | Main | What's Holding Organizations Back? »


Frank is right on!

The customer should be your only focus. You make that person happy and they will do all the marketing you would ever need.

As a PR consultant, I Love the talk of the integration of marketing, pr, and customer service!

Awesome, awesome interview, Valeria. It points to just how hard Frank has worked to make customer service a true focus, not just a tagline. Really appreciate the perspective.


And on occasion to get service :) People like to deal with other people. If there is an issue, it can be solved together. It's good to see companies getting back to basics with customers.

The comments to this entry are closed.


Search Content

As seen on


Advisory Boards

Marketing that makes business sense


Book Reviews

  • Conversation Agent participates in the Amazon Services LLC Associates Program. It provides a means for Conversation Agent to earn commissions by linking to Amazon.


  • The opinions blogged herein represent only those of Valeria Maltoni and do not reflect those of her employer, persons or companies mentioned herein, or anyone else.

Comment Policy and Social Guidelines

  • This is my blog and not a public space. Critical discourse is welcomed. However, inappropriate comments will be deleted. See my social guidelines for reference.