Conversation Agent - Valeria Maltoni - Snow (Leopard) Storm in August at Adobe

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@Teresa - "Sometimes it seems as if customer service programs are developed specifically to ward off interaction, because customers can be highly demanding and even unnecessarily rude." This works even is you split the two phrases. Warding off and defensive behavior also happens when the product is not so good.

@Elliott - took me a couple of minutes to figure out you were talking about Microsoft. A tech guy told me recently that no software works perfectly on the first release. Maybe there isn't enough time to do the QA? Or perhaps customers are more creative in using the tools?

@Scott - what does happen to me is that my PC freezes constantly while my Mac never does. Maybe it's all the company security features, but there is a huge difference in productivity between the two systems. Good to know that Microsoft would provide a better experience.

"I guess that is one spot M$ shines!"

Ha ha ha...
As it happens M$'s OS don't brake old software with every new release, this does make then clunky heaps of crap, but M$ will go out of their way to prevent what happened to Apple and Adobe happening to a windows user.


I guess that is one spot M$ shines!

As consumers - every new release of Windows we automatically understand that most things won't work.

We *expect* it not to work-

There is zero expectation that one week in any software at all will work :-)

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