Conversation Agent - Valeria Maltoni - Work in Progress

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Hi Valeria,

I agree. I think this a really important post. And shows a trend in social media that I really don't like.

I guess it is inevitable, but online etiquette is a self regulating thing. The only thing we can do is not respond with the same.

I have noticed a couple of trends recently. First that there is more and more of these 'rude', 'inflammatory' or attention grabbing remarks from commenters.

But even more worryingly (if that's a word) I have noticed seriously defensive/aggressive postures emerging from a few self proclaimed social media and public relations 'experts' who feel the need to respond to every negative comment, or view that opposes theirs.

I have encountered it personally. But it only adds fuel to the fire.

Just a nod to the way you have dealt with this: by pointing out those who inspire you. Love your approach.

Steve Seager


Apparently people will be who they are, for better or worse, online or off.

Perhaps it is the fact that there is no physical presence to deal with, no face to face, that enables certain people to feel it's fine to flame and/or otherwise express intolerance toward the ideas of others.

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  • Since 2006, Conversation Agent focuses on business, technology, digital culture, and human behavior. At Conversation Agent LLC, I help organizations and brands that want to build better experiences tell a new story.


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