Conversation Agent - Valeria Maltoni: How to do Stuff Well

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Thank you, Michael. Simple is hard to do. We've gotten "over"processed and impersonal in the last several years.

Valeria, great post. This is big stuff. Genuine conversations - where people and companies don't have to hold back and hide behind boring corporate language firewalls - where they can really let their personalities shine through - that's a beautiful thing. And it gets noticed, appreciated and remembered by customers and the market.

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