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What an interesting topic and way to deal with customers. Personally, I like to have a strategy that I can abide by and stick to, but I also agree that no two situations are alike, so some improvisation is necessary in each situation. I think that whatever the situation, however, pleasing the customer is most important in my book.

Good thought, Ricardo. I like the idea of uncovering opportunities to create dialogue among team members and with customers.

Hmm...what kind of drama are we enacting? I'd probably have to go with Medieval Drama.

We're a small company at the Real Estate Tomato (only about 11 of us or so) but we're spread out across the country. We have excellent communication amongst the team but something tells me we might be able to do a better job of connecting amongst ourselves and with our clients (especially with the ones that evangelize our services daily).

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