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@Damian - the difference between a company with a future and one without one: customers.

@Brian - I could actually see that scene in Glengarry Glen Ross. Alec Baldwin was magnificent.

@Leah - it seems that the database or the procedure may take away opinion, when in fact, they are cementing just one possible way of doing things at the exclusion of many others.

@Michael - thank you.

Well done Valeria. Right on the money. When you get down to the core, it's always about people and the relationship.

Great post, so true. The hardest part is when you are a loyal employee trying to move your company into a more interactive area to create positive change and relationships and you come up against a wall, doubting the validity of the process.

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