Conversation Agent - Valeria Maltoni - A Story, not *the* Story

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I break the rules, always have. Not for the sake of it or to spite anyone. I do it because I intend to create value for the ecosystem, and there is a certain organic and meaningful quality to human interaction.

In other words, you're a "chaotic good" character. ;-)

I've been wrestling a bit myself lately with the idea that to be a truly transformative agent in a decaying system, you have to break a few metaphorical eggs. You have to be comfortable with other people's discomfort. Which is a hard thing, I think.

At any rate, excellent insight as usual. We tend to get lost in the mythological significance of our "The" story and miss the meaningful Canterbury tales of the customer.

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Conversation Agent

  • Since 2006, Conversation Agent focuses on business, technology, digital culture, and human behavior. At Conversation Agent LLC, I help organizations and brands that want to build better experiences tell a new story.


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