« Are Twitter Lists a New MSM-Type Content Channel? | Main | Implementing a B2B Content Strategy: Consider How »

TrackBack

TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a00d8341c03bb53ef0120a663819c970b

Listed below are links to weblogs that reference 21 Secrets Your Customer Service Reps Would Never Share (until now):

Comments

This is all true and our microwave mentality, microblogs and the like really adds fuel to the fire. Breathe Deep!

Awesome.

We could be personally responsible, make a real effort to resolve the issue using the internet or an actual conversation with someone who'd like to help, or we could just pick up the phone and yell at the next person who picks up.

(Of course, those damned automated, "Press 1 for English, Para servicio en espanol, por favor oprima el numero dos," systems do a good job of getting you good and pissed before an actual human being the company hasn't really empowered to fix the problem or otherwise engage in a real conversation beyond a script gets on the line...)

The comments to this entry are closed.

Subscribe

Enter your email address:

Delivered by FeedBurner

Advisory Boards


As seen on

Social

Marketing that makes business sense


Conversations


Book Reviews


Comment Policy and Social Guidelines

  • This is my blog and not a public space. Critical discourse is welcomed. However, inappropriate comments will be deleted. See my social guidelines for reference.

Disclaimer

  • The opinions blogged herein represent only those of Valeria Maltoni and do not reflect those of her employer, persons or companies mentioned herein, or anyone else.

© Valeria Maltoni


  • This work is protected by copyright. It may be quoted and excerpted. Beyond a sentence or two, you should ask for permission before publication.

  • Conversation AgentTM

  • © 2006-2014 Valeria Maltoni.