Conversation Agent - Valeria Maltoni - 21 Secrets Your Customer Service Reps Would Never Share (until now)

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This is all true and our microwave mentality, microblogs and the like really adds fuel to the fire. Breathe Deep!


We could be personally responsible, make a real effort to resolve the issue using the internet or an actual conversation with someone who'd like to help, or we could just pick up the phone and yell at the next person who picks up.

(Of course, those damned automated, "Press 1 for English, Para servicio en espanol, por favor oprima el numero dos," systems do a good job of getting you good and pissed before an actual human being the company hasn't really empowered to fix the problem or otherwise engage in a real conversation beyond a script gets on the line...)

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Conversation Agent

  • Since 2006, Conversation Agent focuses on the impact of technology in business, culture, and human behavior. At Conversation Agent LLC, I help organizations and brands develop and communicate their full business / product value consistently.


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