Conversation Agent - Valeria Maltoni - If You Had to do it Over

« The Messenger isn't the Message | Main | Exposure and Visibility »


I like the last bullet point you use to define a core competency. Often overlooked. Perhaps this is why so many 20 somethings feel the weight of a quarter life crisis or something. Just starting a career they are uncertain about their biggest strengths. Thank you. Great discussion going here.

@Jeff - thank you for introducing us to Andy participating in the chat as well. Conceptually, BHU makes me think about a higher purpose, and that is something to aspire to.

@Andy - welcome to Conversation Agent and thank you so much for sharing the link to your work. Many here are as eager to learn as I. I love #5, well said!

@Glen - being the student of your craft is a worthy aspiration. As a lifelong learner, I can tell you there is satisfaction and joy when I can still the internal voices and be in the moment with process = product. What a profound thought, thank you.

Great stuff, Valeria!

One thing I always think about is the process versus the product.

Doing what you love is something we all understand and hopefully aspire to. Being the best at something means being a student of your craft -- you never stop learning. This is your internal process that feeds your product which is what you offer to your customers.

But what if the process IS the product? That to me, seems like the ultimate realization of this magic combination. It's the zen place to be. Instead of coming across as being the master, perhaps it's better to always be the student. To be humble. To listen and learn from clients. And through the process of simply being who you are, the client receives the a rewarding and valuable outcome.

The comments to this entry are closed.

Conversation Agent

  • Since 2006, Conversation Agent focuses on business, technology, digital culture, and human behavior. At Conversation Agent LLC, I help organizations and brands that want to build better experiences tell a new story.


As seen on

Advisory Boards

Marketing that makes business sense


Book Reviews

  • Conversation Agent participates in the Amazon Services LLC Associates Program. It provides a means for Conversation Agent to earn commissions by linking to Amazon.

Comment Policy and Social Guidelines

  • This is my blog and not a public space. Critical discourse is welcomed. However, inappropriate comments will be deleted. See my social guidelines for reference.


  • The opinions blogged herein represent only those of Valeria Maltoni and do not reflect those of her employer, persons or companies mentioned herein, or anyone else.