Conversation Agent - Valeria Maltoni - Customer Service on Twitter, Should You do it?

« Twitter Lists Reveal Interest of Followers | Main | How to Use Delicious for Content Ideas »


In some ways, I can see using Twitter for a "serious" business side, but I'm noticing more and more local biz feeds that use Twitter as the "human interest side" rather than the customer service side. Tweets like, "We'll be at this conference today! Come meet our new sales hires Tom, Dick and Harry!" or "Jeff our award-winning top designer has been reading 'this book' for a fresh perspective. Find it here."
I'm a new user of Twitter, but I'm a bit reserved when it comes to trying to solve service problems on the feeds.

Customer service on Twitter should be a no-brainer. If a business is using Twitter then they must realize that what is said or addressed on Twitter is as relevant as if it were addressed in the actual business. So good customer service should translate on Twitter. Your brand is still being represented and someone should be addressing issues.

The comments to this entry are closed.

Conversation Agent

  • Since 2006, Conversation Agent focuses on the impact of technology in business, culture, and human behavior. At Conversation Agent LLC, I help organizations and brands develop and communicate their full business / product value consistently.


As seen on

Advisory Boards

Marketing that makes business sense


Book Reviews

  • Conversation Agent participates in the Amazon Services LLC Associates Program. It provides a means for Conversation Agent to earn commissions by linking to Amazon.

Comment Policy and Social Guidelines

  • This is my blog and not a public space. Critical discourse is welcomed. However, inappropriate comments will be deleted. See my social guidelines for reference.


  • The opinions blogged herein represent only those of Valeria Maltoni and do not reflect those of her employer, persons or companies mentioned herein, or anyone else.