Conversation Agent - Valeria Maltoni - Switch: Take Two

« The Seven "Shoulds" of Conference Organization | Main | 45 Quotes on Execution, Innovation, and Inquiry »


Thanks for this post, timed for my edification today - after a meeting with some ignorant colleagues who I have to get on the train (or it'll never leave the station). I'm usually pretty resourceful, but cannot employ some methods usually at my disposal because of the politics involved. Switch is in my reading pile - and you've jumped it to the top now.

@Elmar - for some strange reason, everyone prefers to focus on what is wrong vs. what works. Lots of energy spent trying to fix instead of expanding good things...

@Ben - which is a lesson I hope everyone is paying attention to. Kudos to you for understanding that we are our first audience. It's an internal conversation in many ways.

@Brian - this book was even better than the previous one they wrote, and it's been more helpful to me in my work.

@Patrick - the whole field of appreciative inquiry is about studying what works. I was lucky to be exposed to it in my early community facilitation days. This is better than Made to Stick (to me anyway). Given how smart you are about this kind of thinking, you will get a lot out of it, too.

Years ago a creative consultant said, "focusing on what's working will speed the process." It's stuck with me ever since. It seems human nature wants to believe the worst - particularly about ourselves. It's so important to operate from a position of strength - acknowledge your weaknesses but don't dwell on them - such negative emotions feed the downward spiral.

Thanks for the summary - take 2; I've resisted this book. Loved Made to Stick but wasn't sure this one was necessary. Seems it is!

The comments to this entry are closed.

Conversation Agent

  • Since 2006, Conversation Agent focuses on the impact of technology on business, culture, and human behavior.


As seen on

Advisory Boards

Marketing that makes business sense


Book Reviews

  • Conversation Agent participates in the Amazon Services LLC Associates Program. It provides a means for Conversation Agent to earn commissions by linking to Amazon.

Comment Policy and Social Guidelines

  • This is my blog and not a public space. Critical discourse is welcomed. However, inappropriate comments will be deleted. See my social guidelines for reference.


  • The opinions blogged herein represent only those of Valeria Maltoni and do not reflect those of her employer, persons or companies mentioned herein, or anyone else.