Conversation Agent - Valeria Maltoni - Why Customers Turn to Each Other for Help

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Peers are in it for each other.
Corporations are in it for the money.

Who would you trust?

(This was a nice surprise on a Monday, Valeria. Thanks for the mention.) :)

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Conversation Agent

  • Since 2006, Conversation Agent focuses on business, technology, digital culture, and human behavior. At Conversation Agent LLC, I help organizations and brands that want to build better experiences tell a new story.


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  • This is my blog and not a public space. Critical discourse is welcomed. However, inappropriate comments will be deleted. See my social guidelines for reference.


  • The opinions blogged herein represent only those of Valeria Maltoni and do not reflect those of her employer, persons or companies mentioned herein, or anyone else.